|
A decision support system (DSS) is a computer-based information system that supports business or organizational decision-making activities. DSSs serve the management, operations, and planning levels of an organization (usually mid and higher management) and help people make decisions about problems that may be rapidly changing and not easily specified in advance—i.e. Unstructured and Semi-Structured decision problems. Decision support systems can be either fully computerized, human-powered or a combination of both. While academics have perceived DSS as a tool to support decision making process, DSS users see DSS as a tool to facilitate organizational processes.〔Keen, Peter; (1980),"Decision support systems : a research perspective."Cambridge, Mass. : Center for Information Systems Research, Alfred P. Sloan School of Management.http://hdl.handle.net/1721.1/47172〕 Some authors have extended the definition of DSS to include any system that might support decision making.〔Sprague, R;(1980). “A Framework for the Development of Decision Support Systems.” MIS Quarterly. Vol. 4, No. 4, pp.1-25.〕 Sprague (1980) defines DSS by its characteristics: # DSS tends to be aimed at the less well structured, underspecified problem that upper level managers typically face; # DSS attempts to combine the use of models or analytic techniques with traditional data access and retrieval functions; # DSS specifically focuses on features which make them easy to use by noncomputer people in an interactive mode; and # DSS emphasizes flexibility and adaptability to accommodate changes in the environment and the decision making approach of the user. DSSs include knowledge-based systems. A properly designed DSS is an interactive software-based system intended to help decision makers compile useful information from a combination of raw data, documents, and personal knowledge, or business models to identify and solve problems and make decisions. Typical information that a decision support application might gather and present includes: *inventories of information assets (including legacy and relational data sources, cubes, data warehouses, and data marts), *comparative sales figures between one period and the next, *projected revenue figures based on product sales assumptions. DSSs are often contrasted with more automated decision-making systems known as Decision Management Systems. ==History== The concept of decision support has evolved from two main areas of research: The theoretical studies of organizational decision making done at the Carnegie Institute of Technology during the late 1950s and early 1960s, and the technical work on Technology in the 1960s.〔Keen, P. G. W. (1978). ''Decision support systems: an organizational perspective''. Reading, Mass., Addison-Wesley Pub. Co. ISBN 0-201-03667-3〕 DSS became an area of research of its own in the middle of the 1970s, before gaining in intensity during the 1980s. In the middle and late 1980s, executive information systems (EIS), group decision support systems (GDSS), and organizational decision support systems (ODSS) evolved from the single user and model-oriented DSS. According to Sol (1987)〔Henk G. Sol et al. (1987). ''Expert systems and artificial intelligence in decision support systems: proceedings of the Second Mini Euroconference, Lunteren, The Netherlands, 17–20 November 1985''. Springer, 1987. ISBN 90-277-2437-7. p.1-2.〕 the definition and scope of DSS has been migrating over the years. In the 1970s DSS was described as "a computer-based system to aid decision making". In the late 1970s the DSS movement started focusing on "interactive computer-based systems which help decision-makers utilize data bases and models to solve ill-structured problems". In the 1980s DSS should provide systems "using suitable and available technology to improve effectiveness of managerial and professional activities", and towards the end of 1980s DSS faced a new challenge towards the design of intelligent workstations.〔 In 1987, Texas Instruments completed development of the Gate Assignment Display System (GADS) for United Airlines. This decision support system is credited with significantly reducing travel delays by aiding the management of ground operations at various airports, beginning with O'Hare International Airport in Chicago and Stapleton Airport in Denver Colorado.〔 〕 Beginning in about 1990, data warehousing and on-line analytical processing (OLAP) began broadening the realm of DSS. As the turn of the millennium approached, new Web-based analytical applications were introduced. The advent of more and better reporting technologies has seen DSS start to emerge as a critical component of management design. Examples of this can be seen in the intense amount of discussion of DSS in the education environment. DSS also have a weak connection to the user interface paradigm of hypertext. Both the University of Vermont PROMIS system (for medical decision making) and the Carnegie Mellon ZOG/KMS system (for military and business decision making) were decision support systems which also were major breakthroughs in user interface research. Furthermore, although hypertext researchers have generally been concerned with information overload, certain researchers, notably Douglas Engelbart, have been focused on decision makers in particular. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Decision support system」の詳細全文を読む スポンサード リンク
|